General Information
What is Cordialsa USA?
Cordialsa USA is a national distribution platform established in 2004, bringing leading food products from Latin America and the United States to customers nationwide. Our portfolio spans a wide range of categories, including snacks, beverages, coffee, chocolates, pasta, sauces, and more.
Where is Cordialsa USA located?
We are headquartered in The Woodlands, Texas, with additional offices strategically located in California, Florida, New Jersey and Maryland, in order to meet all the needs of the multicultural market in the United States.
How can I contact Cordialsa USA?
We’d love to hear from you! Feel free to reach out through any of the following channels:
- Phone: +1 (888) 328-3580
- Email: onlinesales@cordialsausa.com
- Address: 2201 Timberloch Pl, Suite 175, The Woodlands, TX 77380
What kind of products do you offer?
We offer a multicultural selection of high quality food products, including cookies, nuts, powdered drinks, coffee, chocolates, pasta, snacks, and hot sauces.
Orders & Payments
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer free shipping?
Yes! We offer free shipping on orders over $65 within eligible U.S. locations.
Are there locations excluded from free shipping?
Free shipping is not available for orders shipped to Alaska, Guam, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
What is the shipping cost for orders under $65?
Orders below $65 are charged a flat standard shipping fee of $20.
Can my order be canceled?
Yes. We reserve the right to cancel or limit orders if unusual activity, reseller behavior, or inventory issues are detected.
Shipping & Delivery
Do you ship to PO Boxes or military addresses?
A valid physical address is required for all deliveries. We do not ship to P.O. Boxes or APO/FPO addresses.
What happens if I enter a PO Box as my shipping address?
Your order may be delayed, placed on hold, or canceled. Orders without a valid physical shipping address are subject to cancellation and will be fully refunded.
How long does shipping take?
Delivery times vary based on your location and the carrier’s processing schedule. Tracking updates will be provided once your order has been processed.
Returns & Refunds
Can I return food products?
Due to food safety regulations and the perishable nature of our products, we are unable to accept physical returns.
When can I request a refund or replacement?
You may be eligible for a refund or replacement if your item arrives damaged, is defective, or you receive an incorrect product.
How do I submit a claim for a damaged or incorrect item?
Claims must be submitted within 8 days of delivery. Please email onlinesales@cordialsausa.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or defective item
- Photos of the external shipping box
How are refunds processed?
Once approved, refunds are automatically issued to your original payment method.
Privacy, Security & Accessibility
What personal information do you collect and why?
We collect necessary information such as your name, address, email, and payment details to process orders, complete shipments, prevent fraud, and improve your shopping experience.
Is my payment information secure?
Credit card information is transmitted using encrypted security protocols. We also take reasonable steps to protect your personal information.
Do you share my information with third parties?
We may share information with trusted service providers such as Shopify and Google Analytics, or with legal authorities when required by law.